Garage gym equipmentPull-day shelfBench stationBelts, bars, benches, dumbbells
Build a setup0

Policy

Payment and Billing

Payment handling, charge labels, order messages, and billing help.

Axis Sporting LLCsupport@axissporting.comMonday-Friday, 9:00 AM-5:00 PM ET
Charge labelAXIS SPORTING
Card dataHandled by the payment provider
Order emailOrder and shipping emails go to the checkout email

Policy notes

Charge label and date.

Start with the checkout email, charge date, and bank or card activity when matching a payment.

Charge lookup

Have the order number, charge date, checkout email, and charge label ready.

What we compare

We match the charge to order details, payment status, and shipment status.

Card handling

Full card details remain with the payment provider rather than store messages.

Payment Handling

Full payment card data is handled by the payment provider. Axis Sporting keeps the order details, payment status, delivery status, and messages needed to complete the order.

Charge Label

Bank or card activity may show AXIS SPORTING. If a charge looks unfamiliar, include the order number, charge date, and checkout email when writing to support@axissporting.com.

Order Updates

Order messages go to the address entered during checkout. Multi-carton orders can receive more than one carrier email.

Order Checks

Orders may be held, canceled, or refunded if payment authorization fails, fraud checks require a closer look, inventory is unavailable, or shipping details cannot be confirmed.