Policy
Refund Policy
30-day return window, condition standards, and refund timing.
Policy notes
Condition, packaging, and refund timing.
Start with the delivery date, item condition, packaging status, and order number.
Keep the item clean, complete, and photographed with included accessories when practical.
Delivery date, item condition, packaging status, and order details determine the next step.
Approved refunds return to the original payment method after the item is received and inspected.
Return Window
Customers may request a return within 30 days of delivery. Items must be clean, complete, and returned with included accessories, manuals, and packaging when practical.
Condition
Accessories can be returned unused or lightly inspected. Load-bearing equipment must not show misuse, impact damage, modification, or missing hardware.
Refund Timing
Approved refunds are issued to the original payment method after the return is received and inspected. Bank processing times can vary by card issuer.